Return policy

Return request:

1.30-Day Full-Money-Back warranty without reasons

2. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers pay for the return shipping fee if it isn't the quality issue, and if the product has been used, the restocking fee of 30% is also charged. 

3.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

For returning:

Step #1:

Contact our Customer after-sales team at:

Email: service@alongfit.com

Please attach the order receipt via email.

Step #2:

Once after-sales team agrees to return products for you, you must properly package the product with original status.

Then our staff will contact you at service@alongfit.com to provide the return address.

 

Step#3:

Once the returned item is received and tested by our warehouse colleague, we would arrange replacement or refund to you within 1-2 working days.